Delete your account

How to delete your Wooffy account and data.

1. Delete in the App

- Go to Settings → Account → Delete account.
- You can do the same from "Delete account" on the paywall, even if you have not subscribed.
- Choose what to delete: "Delete this app's data only" or "Delete account in all apps".
- Deletion cannot be undone.

2. What is deleted

- This App's data (dog details (name, birthday, breed, photo), training logs, vaccination and parasite-control records, weights, vet visit records (clinic name, medication, cost, receipt photos)) is deleted from our app server (Supabase) without delay.
- Records, photo cache and scheduled reminders on this device are cleared too.
- If you use our other apps with the same account, their data and your sign-in account (email) remain, and you can delete them in each app.
- Choosing "Delete account in all apps" deletes the data in all of our apps and your sign-in account (including your email) at once.
- When the account is no longer used by any of our apps, the sign-in account (including your email) is deleted as well.

3. What is kept, and for how long

- Subscription records (RevenueCat) and usage records (PostHog) are handled under each provider's retention policy; you can request deletion at app@v-comm.co.kr.
- We keep certain records only where the law requires it.
- If you leave without subscribing, this App's data is kept until you delete it.

4. Subscriptions

Deleting your account does not cancel your subscription. Cancel it separately in your App Store or Google Play account settings.

5. If you can no longer open the App: request by email

If you deleted the App or can no longer open it, email app@v-comm.co.kr to request deletion. Include the app name (Wooffy), what to delete (this app's data only, or your account in all apps), and the email address you linked for backup. We delete the account after confirming a request sent from that linked email address. If you never linked an email, we have no way to identify your account, so please delete it in the App while you can still open it.

6. Contact

app@v-comm.co.kr